Section 1: Introduction

1.1 About

BigMouse.store (“we”, “our”, “us”) is an Indian-based e-commerce platform specializing in clothing, accessories, and fashion lifestyle products. By accessing our website or purchasing from us, you agree to abide by the Terms & Conditions outlined here.

1.2 Acceptance of Terms

Your use of the website signifies your unconditional acceptance of these Terms. If you do not agree, please refrain from using the website.

Section 2: Definitions

(Explains key terms like “User”, “Website”, “Products”, “Account”, etc., to avoid ambiguity.)

Section 3: Eligibility & User Account

  • Must be 18 years or older (or supervised by a guardian).
  • Accurate registration details must be provided.
  • Account security is the user’s responsibility.
  • Misuse (fake accounts, fraud, hacking attempts) will result in suspension.

Section 4: Products, Pricing & Promotions

  • Product descriptions are accurate to the best of our ability.
  • Prices include GST as applicable.
  • Promotional discounts and coupons may be time-bound and subject to conditions.
  • Errors in pricing may lead to order cancellation with a refund.

Section 5: Orders & Payments

  • Payments accepted via UPI, debit/credit cards, wallets, and net banking through trusted payment gateways (RBI-compliant).
  • BigMouse.store reserves the right to cancel fraudulent or suspicious transactions.
  • Invoices are emailed after successful payment.

Section 6: Shipping & Delivery

  • Pan-India delivery via reputed logistics partners.
  • Estimated delivery time: 5–10 business days (subject to location).
  • Shipping delays due to natural calamities, strikes, or courier issues are beyond our control.
  • Tracking details are shared once the product is shipped.

Section 7: Return, Refund & Cancellation Policy

  • Items eligible for return must be unworn, unused, and in original condition.
  • Refunds are processed to the original payment method within 7–10 business days.
  • Cancellations allowed within 24 hours of placing the order unless shipped.

Section 8: Intellectual Property Rights

  • All logos, trademarks, images, product descriptions, and designs belong to BigMouse.store.
  • Copying or reusing content without permission is prohibited.

Section 9: Limitation of Liability

  • BigMouse.store shall not be liable for indirect, incidental, or consequential damages.
  • We do not guarantee uninterrupted access to the website.
  • Customers are responsible for ensuring product suitability.

Section 10: Privacy & Data Protection

  • Your personal data is collected, processed, and secured as per our Privacy Policy and Information Technology Act, 2000 (India).
  • No personal information is shared without consent, except as required by law.

Section 11: Prohibited Uses

Users agree not to:

  • Use the site for fraudulent or unlawful purposes.
  • Upload viruses, malware, or harmful code.
  • Violate intellectual property rights.
  • Resell our products without authorization.

Section 12: Third-Party Services

  • We may integrate third-party tools (like payment gateways, shipping providers).
  • BigMouse.store is not responsible for their errors, failures, or losses.

Section 13: Force Majeure

We are not responsible for delays or failures caused by events beyond our control (natural disasters, strikes, government actions, pandemics, etc.).

Section 14: Governing Law & Dispute Resolution

  • Governed by the laws of India.
  • Disputes shall fall under the jurisdiction of courts in [Jalandhar, India].
  • Efforts will be made to settle disputes amicably before legal proceedings.

Section 15: Amendments & Updates

BigMouse.store reserves the right to amend these Terms & Conditions without prior notice. Updates will be posted on the website, and continued use implies acceptance.

Section 16: Contact Information

For queries, contact us:
📧 support@bigmouse.store
📞 +91-62800-74809