Website: https://bigmouse.store

BigMouse.store (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website. This policy is drafted in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 with the SPDI Rules, 2011 of India.

1. Applicability

This Privacy Policy applies to all users of BigMouse.store within India. By accessing our website, creating an account, or purchasing from us, you agree to the practices described here.

2. Information We Collect

We may collect the following types of personal data:

  • Basic Information: Name, phone number, email address, date of birth (if required).
  • Contact & Delivery Information: Shipping and billing addresses.
  • Payment Information: Payment method details (processed securely by third-party payment gateways; we do not store full card/bank details).
  • Order Information: Product preferences, size, purchase history.
  • Device & Usage Data: IP address, browser type, device details, and browsing behavior through cookies.
  • Communication Data: Queries, feedback, reviews, or complaints you submit to us.

We do not intentionally collect sensitive personal data (such as health, biometric, financial account passwords, etc.) unless legally required or explicitly consented by you.

3. Purpose of Collection & Use

Your personal data is used for:

  • Processing, shipping, and delivering your orders.
  • Managing your account and customer relationship.
  • Communicating with you about your purchases, returns, or queries.
  • Sending you promotional offers (only if you have consented).
  • Improving our website, services, and customer experience.
  • Detecting and preventing fraud or misuse.
  • Complying with legal obligations, including tax and regulatory requirements.

4. Lawful Basis of Processing

As per the DPDP Act, we process your data only when:

  • You have given consent.
  • It is required for the performance of a contract (e.g., delivering your order).
  • It is necessary for compliance with legal obligations.
  • It is in our legitimate interest (such as fraud prevention, security, and improving our services).

5. Data Sharing & Disclosure

We do not sell your personal data. However, we may share it with:

  • Payment Gateways: Phonepay etc. (for payment processing).
  • Logistics & Courier Partners: For delivering your orders.
  • IT & Hosting Providers: To run our website securely.
  • Law Enforcement/Authorities: If required by applicable law or legal process.

All third-party service providers are bound by contracts to protect your data as per Indian law.

6. Data Retention

We retain your data only as long as necessary for the purposes stated, or as required by Indian law (such as for taxation or audit purposes). Once no longer needed, your data will be securely deleted or anonymized.

7. Cookies & Tracking

We use cookies and similar technologies for:

  • Website functionality (cart, login, security).
  • Analytics (to understand usage and improve the site).
  • Personalized offers and advertisements (only with consent).

You can manage cookies through your browser settings.

8. Your Rights (Under Indian Law)

You have the following rights under the DPDP Act and IT Rules:

  • Right to access your personal data.
  • Right to correction of inaccurate or outdated data.
  • Right to withdraw consent at any time.
  • Right to erasure/deletion of your personal data (subject to legal obligations).
  • Right to grievance redressal through our appointed Grievance Officer.

To exercise these rights, you may contact us (details below).

9. Security Measures

We follow reasonable security practices as required under Section 43A of the IT Act and SPDI Rules, including:

  • Encryption and secure servers.
  • Restricted access to authorized personnel.
  • Regular monitoring for vulnerabilities.

While we take all precautions, no system is 100% secure. We cannot guarantee absolute data security.

10. Children’s Privacy

Our website is intended for individuals aged 18 years and above. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us for deletion.

11. Grievance Officer

In compliance with Indian law, we have appointed a Grievance Officer. You may contact for any complaints, queries, or to exercise your rights:

Grievance Officer
BigMouse.store
📧 Email: privacy@bigmouse.store
📍 Address: [Village Mazaferpur Post Office Bhojowal]
📞 Phone: [6280074809]

12. Policy Updates

We may update this Privacy Policy from time to time to comply with law or business practices. Changes will be posted on this page with a revised “Effective Date.”